Terms and Conditions

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Refund Policy

  1. Any goods you receive that you believe are either an incorrect size or item, or they are faulty or damaged, please return them within 14 days, unused and in perfect condition.
  2. Please contact us via email, immediately, your intention to return goods and advise if you need the the item to be replaced or refunded (freight charges will not be refunded).
    Pet Haven will not pay shipping costs for any goods returned.
  3. The amount of the refund will only be to the value of the items returned in unused and perfect condition.
  4. Pet Haven Ltd operates subject to the conditions of the Consumer Guarantees Act 1993.

Delivery Costs

The customer is responsible for all courier delivery costs.

Delivery schedule

All online orders are sent via courier and we endeavor to deliver within (1-3 working days Monday to Friday).   We can only deliver to a physical address within New Zealand, not a PO Box, or Care of (c/-) address.
All product displayed for sale on the Pet Haven website are for delivery within New Zealand only.

Pet Have will endeavor to ensure delivery of goods is on time, but, will not be liable for any lost or damaged goods arising in any way, from any delay in delivery.   The recipient must inform Pet Have within 48 hours if the goods are damaged in transit, so that we can make a prompt claim against the delivery company and rectify the problem.

A signature is required for all delivered goods. You agree that proof of delivery supplied by our delivery company be sufficient evidence to establish that goods have been received.  Any delivery times quoted are made in good faith, but, Pet Have will not be bound by any such quotation.

Freight Charges

  1. Goods will be despatched via Fastway or PBT Couriers direct to your door.
  2. Couriers will not deliver to Post Office Boxes.
  3. General Freight Charges (unless specified on certain products)
    $7.00 –  Northland
    $5.00 –  Mangatauroto – Auckland – Pokeno
    $7.00 –  Waikato
    $10.00- Bay of Plenty to Wellington
    $15.00 – South Island: up to 10kg
    $20.50 – South Island: – 10kg – 25kg
    $4.00 –  Excess North Island
    $5.50 –  Excess South Island
    $6.00 –  Rural
    $18.00 – Waiheke
    $45.00 – Great Barrier

Payment Policy

  1. Pet Haven will only despatch goods upon the receipt of payment in full, including freight charges.
  2. Payment may be made by credit card or cash on collection or direct deposit.

Order Confirmation

Upon receipt of your order Pet Haven will send you a confirmation email. Should any items be unavailable we will notify you of the anticipated delivery date, however, if this is not acceptable to you, then a refund for the item in question will be made. The remainder of the order will be despatched via Courier to your door

Privacy Policy

Pet Haven guarantees complete confidentiality to you the client and will not disclose any information to third parties unless required to do so by law.[/vc_column_text][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row]